The below cancellation policy guides the services, LolaHome provides to our Clients

1. Consultation and Booking

• We offer a free initial consultation to understand your needs and assess the scope of the project.

• A booking is confirmed once we receive the initial deposit.

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2. Cancellation and Rescheduling

• Cancellations must be made at least 48 hours in advance. Cancellations made less than 48 hours will incur a cancellation fee of 10% of the scheduled service cost.

• Clients may reschedule appointments up to 24 hours in advance without any penalty.

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3. Payment Terms

• A deposit of 20% is required upon booking confirmation.

• The balance is due upon completion of services.

• We accept payments via Credit card, Debit Card, Apple Pay, Google Pay, Afterpay and Alipay. 

• Card Processing Fee on debit or credit payment - 1.75% + 30¢ per transaction except Alipay - 2.9% + 30¢ per transaction

 

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4. Service Fee & Extension

• Service is charged at AUD $80 per hour 

• Travel charge is paid for distances above 30 mins (round trip).

• Travel charge is calculated as $0.99 per km * kilometres travelled.

• For out of state services, travel cost is fully covered by the client.

• We will inform you in advance if more time is required.