At LolaHome, inviting someone into your home and personal space is a significant act of trust. The commitment is to maintain the highest standards of confidentiality and professionalism to ensure your peace of mind throughout our service engagement.

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1. Respect for Privacy

• Personal Information: Only the necessary personal information required to provide services is collected. This information is stored securely and is not shared with any third parties without explicit consent.

• Client Responsiblities: Clients should ensure that the area to be organised is accessible and free from hazards. All items in your home will be handled with the utmost care and respect. Permission will always be sought on items to be kept, donated, recycled or disposed.

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2. Confidentiality

• Non-Disclosure: All client information, including details about your home, lifestyle, and personal preferences, is kept strictly confidential.

• Photos and Testimonials: Permission may be requested to take before-and-after photos and use testimonials for promotional purposes. These will only be used with explicit consent and approval.

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3. Professionalism

• Experience and Dedication: Committed to providing respectful, discreet, and high-quality service.

• Code of Conduct: Adherence to a professional code of conduct which includes punctuality, respect for your property, and maintaining a clean and organised workspace during and after the service.

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4. Data Security

• Secure Storage: Personal information collected during the consultation and service process is stored securely in compliance with data protection regulations.

• Access Control: Access to client information is restricted and securely managed.

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5. Client Communication

• Open Dialogue: Open communication is encouraged, and clients will be kept informed at every step of the process. Any issues or concerns will be addressed promptly and professionally.

• Feedback: Feedback is invaluable. Suggestions or comments on services are welcomed to continually improve and meet expectations.

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6. Commitment to Ethical Practices

• Honesty and Integrity: Operations are conducted with honesty and integrity in all dealings. Pricing is transparent, and unnecessary services will never be recommended.

• Sustainable Practices: Eco-friendly practices are incorporated into operations, including recycling and donating items whenever possible.

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7. Satisfaction Guarantee

• Quality of Service: We are committed to providing high-quality services. If you are not satisfied with our w

• Please inform us within 7 days so we can address any issues.

• Follow-Up: We offer a follow-up session within 30 days of service completion to ensure your satisfaction and address any additional needs.

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8. Health and Safety

• Safety Measures: Our team follows strict health and safety protocols, including wearing appropriate protective gear when necessary.

• Client Safety: Clients are advised to avoid the working area during the organisation process for safety reasons.

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